

Nvivo customer support code#
Nvivo customer support update#
Update to telephone service on Wednesday 15 th December 2021 Normal term-time opening hours for library buildings, library information desks and Customer Service remote support will resume on Monday 3rd January 2022.

Our normal phone line opening hours (Monday - Friday, 09:00-17:00) will resume on Tuesday 4th January 2022. Online support is available via email and the Service Desk on these days.

Please note that our phone lines are closed on weekends, and on Bank Holidays (Monday 27th and Tuesday 28th December, and Monday 3rd January). You can also contact us by phone on +44 (0) 1792 295500, during the following hours: Support is available in person at the Library Information desks, and remotely via email and the online Service Desk, as follows: DaysĪnd Customer Services remote support hoursĬustomer Services remote support will be available by emailing Customer Services and via the Service Desk, during the Information Desk and Customer Service remote support hours listed in the table above. Please see below for details of Customer Services' support hours for IT and Library enquiries during the Christmas vacation. Please see our policies and procedures for our formal complaints process. If you are unable to reach us on our usual +44 (0) 1792 295500 phone number on 15 th December, please try calling us via our temporary switchboard on +44 (0) 1792 968968 instead. Please note that due to scheduled maintence work on the University's phone system on Wednesday 15 th December, there may be some slight disruption to our telephone service on this day.

Update to telephone service on Wednesday 15 th December 2021 Please be advised that some of our team are working from home and calls may be forwarded to mobile devices. You can also phone us on +44 (0) 1792 295500 from 9am to 5pm Monday to Friday. Please note that the online Service Desk is only available to current staff and students. Online support is available by emailing Customer Services and via the Service Desk between the following hours: You can contact us in the following ways: We encourage you to contact us if you have any further questions or comments. We welcome all enquiries and value your feedback. Please see the section on this page titled Customer Services' support hours during Christmas Vacation 2021 for details. Please note, there are changes to our usual support hours over the Christmas Vacation period.
